Terms & Conditions

General

The client agrees they have read and will abide by our Terms and Conditions. Maddy’s Dog School reserves the right to make changes to the services or terms at any time without notice. 

 

Confidentiality

Maddy’s Dog School keeps all customer information and details in the strictest confidence and is not shared with a third party, with the exception of Puppy School Class clients booked at the location of Dogue Bondi being shared with Dogue Bondi.

 

We may use your email for marketing purposes within Maddy’s Dog School or send text or email confirmations to which you are able to unsubscribe at any time.

Photography

The client agrees to give Maddy’s Dog School and North Randwick Veterinary Hospital / Dogue Bondi Junction (depending on your booked location) permission to use photos and videos taken for promotion, advertising, social media or any other purpose.

 

Behaviour

The client agrees to convey any known behavioural problems or aggression to Maddy’s Dog School. The client is solely responsible for any harm or injury caused by their dog. Maddy’s Dog School reserves the right to refuse or cease services to a client.

 

Health

  • Puppy School Class

The client agrees that their puppy has had at least 1 vaccination. Whilst Maddy’s Dog School and North Randwick Veterinary Hospital / Dogue Bondi Junction take the utmost care to provide a safe and sterile learning environment, the client agrees that their puppy will be interacting directly and indirectly with other puppies and therefore illness or injury are possible despite being low risk.

Should a dog or client arrive showing signs of sickness or distress, Maddy’s Dog School reserves the right to turn a client away in their best interest and provide an alternative option.

 

  • General Health

The client agrees to follow current NSW Health advice in regards to COVID safety and stay home if they or anyone in their household have any cold or flu symptoms.

 

For Walk & Train and pet minding services, dogs must be micro-chipped, wearing an ID tag, be up to date with vaccinations, flea, tick and worming prevention. Maddy’s Dog School will not be held responsible for any injury or illnesses that may occur.

 

The client agrees that their pet is in good health, and if not, agrees to pass on details of any allergies, injuries, or medical conditions. Should your dog need medical attention whilst in our care, Maddy's Dog School reserves the right to provide necessary first aid, and/or transport them to a veterinary clinic. Any related expenses are to be paid by the client. In this unlikely event, you would be contacted immediately.

The client chooses to participate at their own risk and agrees they are responsible for any injury, harm or damage caused by their dog. The client further agrees that under no circumstances will Maddy's Dog School or its employees be held responsible for illness, injury, theft, death, loss or damages of any king that may occur whilst in the care of Maddy's Dog School. 


 

PAYMENTS/CANCELLATIONS

 

Puppy School Class

Payment is made in full at the time of booking via website.

 

Payment is non-refundable if:

  • cancellation occurs within 48 hours of the course start date/time 

  • you cancel after attending the first session 

  • you cannot make it to a class 

  • you have accessed the training notes via the member portal

  • due to COVID the class must shift to online via Zoom
     

Walk and Train - Group and 1:1

  • Payment can be made in person via cash weekly or fortnightly. Or, if paying by card, you will receive an invoice by email. 

  • Cancellation within 24 hours requires payment in full.

  • If we cannot gain access to your pet on the day of the scheduled walk, the service will still be charged at the full rate. Providing a house key for access will mean this is less likely.

 

Private Training / Behaviour Consultations / Puppy Home School

  • An invoice will be sent to your email for you to process payment. No refunds provided once the session has commenced.

  • Cancellation within 24 hours results in a 50% cancellation fee if the spot is not filled. The remaining 50% of the booking will be refunded to the client. 

Overdue Payments

 

  • If payment has not been made by the due date, a $20 administration fee may be applied and each month thereafter until the amount in full is paid.

  • Overdue payments may be sent to a debt collection agency in order to settle the outstanding amount. Any fees incurred for their services will be the clients responsibility to pay.